A: Yes, air freight is based on both the actual weight and changeable weight of the cargo.
Q: What is the maximum size or weight?
A: This varies depending on the airline so please ask us.
As a rule of thumb, maximum normal cargo dimensions: 120x80x60in.
As the weight and size increase so will the cost. If your cargo is oversized or requires special handling, ask us about special rates.
Q: What are the usual methods of freight payment?
A: Most freight payments are done with a Company check. However you can also pay with wire transfer or credit card (subject to administrative fee). Payment is sent right around the time the freight is due to arrive, clear customs and be released.
Q: Are there any exceptions to what Xpress Cargo is able to ship?
Due to new regulations, we are unable to ship pets, personal, or household items. In these cases, contacting a moving company would better suit your needs.
Q:What are National's Import/Export Requirements?
We require the proper customs documents, a point of contact, phone number, and broker information. Broker information is not required for government shipments.
Q: Can you ship my vehicle internationally?
A: Yes, with conditions. See above regarding household moving.
Q: Do you have warehouse where I can drop off the cargo?
A: Yes, we have receiving warehouse near all major airports. Please let us know your cargo location and we will advise you the closest receiving warehouse.
Q: How and where can we pick up the cargo at destination?
A: We will provide you with the necessary paperwork for custom clearance, once custom is done, you can go to the warehouse to pick up the cargo.
We also advise you to check with destination custom prior to shipment departs, just to make sure if there’s any special rule & regulation at destination for certain commodities
Q: Do you have office at destination who can help us?
A: Yes, we have a lot of agents who we work with at different location. Please check with us, they will be able to help you for any destination services.
Q: Can you handle door delivery at destination? Can you handle pick up from residential area?
A: Yes, please help to provide us your door address, and we will check the cost for you
Q: Are there types of cargo that cannot be shipped via air freight?
A: Yes, anything hazardous, flammable, dangerous, chemicals, computer batteries, live animals, perishable items, etc.
Q: What kind of paperwork I will need to fill out ahead of time?
A: We will send you some paperwork for you to fill out the basic information, Such as shipper and receiving party contact information.
Don’t worry, we will take care of all the export custom and paperwork for you.